Quick and reliable 24-48h delivery across the UK
Frequently asked questions
What are the delivery times?
We ship all our items within 6 to 10 business days after order validation. An express delivery option is also available to receive your order faster.
What are the shipping costs?
Standard delivery is free throughout the United Kingdom. Additional fees apply only for express delivery.
How do I choose the right size?
All our items use the European sizing system. For each product, you will find a detailed size guide in the "Size guide" accordion on the product page. These guides are specific to each item for maximum accuracy.
Can I return an item?
Absolutely! You have 30 days to return any item that doesn't suit you, free of charge. The item must be in its original condition with tags.
Can I exchange for another size?
Yes, size exchanges are free! Just contact us to organize the exchange quickly.
How do I make a return or exchange?
Simply contact us at contact.pulpavenue@gmail.com with your order number. We will send you a free return label and guide you through the process.
When will I be refunded?
Refunds are processed within 48 to 72 hours after receiving your return, using the same payment method used during purchase.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express) and PayPal. All our payments are 100% secure.
Are my banking details secure?
Absolutely! Our platform uses bank-level SSL encryption. We do not store any banking data on our servers.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to follow your package in real time. You can also track your order directly on our website by visiting the"Order Tracking" page in the menu.
How do I contact you?
Our support team is available by email at contact.pulpavenue@gmail.com. We respond to all emails within 24 hours maximum (business days).
What is your after-sales service?
We are committed to solving any problem quickly. Our 30-day satisfaction guarantee and free returns demonstrate our quality commitment.
What if I'm not sure about my size?
If you hesitate between two sizes, we recommend taking the larger size. And rest assured: our returns and exchanges are free within 30 days.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of validation by contacting us immediately at contact.pulpavenue@gmail.com.